Warranty
Factory-manufactured goods are subject to a warranty period specified on the manufacturer's packaging. Be sure to keep the receipt and packaging of the product!
Returns and Exchanges
Please check the completeness and absence of defects in the product upon receipt.
You can decline the delivered goods if they do not correspond to the item number you ordered, do not work, or are damaged. The product can also be returned to the courier at the time of delivery, or you have the right to refuse it at the post office branch.
If the product return occurs without valid reasons, the shipping cost is paid by you. If product defects were discovered after delivery, it can be returned or exchanged within 14 days from the date of purchase. To do this, you need to contact the online store by phone at: +38096-912-78-49 and agree on the day and time of return with the manager. A mandatory condition for return or replacement is the absence of damage, the presence of original packaging, accompanying documents, and receipt. All return actions are conducted in accordance with the "Consumer Rights Protection Law".
Steps for Returning a Product
You noticed at home that the product does not work or there is another reason;
You call the manager by phone +38095-80-62-486 or write to messengers at this number with a description of the issue; if necessary, the manager may request photos and videos of the problem.
Based on the described issue, the manager informs you whether a return is possible. If the item was ordered via Nova Poshta, you can arrange a return for free in the Nova Poshta app via the "Easy Return" service https://novaposhta.ua/lp/.
After we receive and inspect the item, the money is refunded to your card within 3 banking days.
If the product was damaged by you or due to other reasons that are not covered by warranty, the product will be returned back to you.
Can I Exchange or Return a Product?
Yes, you can exchange or return a product within 14 days after purchase. This right is guaranteed to you by the "Consumer Rights Protection Law".
To use this option, please make sure that:
- the product has not been used and shows no signs of wear: scratches, chips, scuffs, broken parts, etc.
- the product is fully complete and packaging integrity is preserved
- all labels and factory markings are preserved
- you have the payment receipt.
In Which Cases Is Warranty Not Provided?
Upon receiving the goods at the post office, you must check their completeness, functionality, and appearance, as the carrier is responsible for safety and completeness. After receiving it by mail, you agree that the product arrived complete, in factory packaging, and fully functional. If the product does not meet your expectations, you can decline it upon receipt at the post office.
Warranty Obligations Do Not Cover the Following Malfunctions:
- natural wear and tear or depletion of service life;
- accidental damage caused by the customer or damage arising from negligent attitude or use (exposure to liquids, dust, ingress of foreign objects into the casing, etc.);
- damage resulting from natural disasters (natural phenomena);
- damage caused by an emergency increase or decrease in voltage in the power grid or improper connection to the power grid;
- damage caused by defects in the system in which the item was used, or arising as a result of connecting the item to other products. Damage caused by using the product for purposes other than intended or without following proper conditions.
All Goods of Inadequate Quality Can Be Returned, Except for Vapes, etc., as Well as Personal Hygiene Items.
According to Article 9 of the Law of Ukraine "On Consumer Rights Protection", the Cabinet of Ministers of Ukraine has approved a list of non-defective goods that are not subject to exchange or return.
Such Goods Include:
- food products, medicines and medical products, personal hygiene items
- jewelry made of precious metals, precious stones, organogenic precious stones, and semi-precious stones
Non-food products:
- sewn and knitted items
- photographic films, photographic plates, photographic paper
- corsetry goods
- perfumery and cosmetic products
- feather and down products
- soft plush toys for children
- rubber inflatable toys for children
- toothbrushes
- mouthpieces
- razors and shaving devices
- shaving brushes
- combs and massage brushes
- mutes (for wind musical instruments)
- chin rests for violins
- gloves
- fabrics
- tulle, curtain, and lace fabrics
- carpeting by the meter
- underwear
- bed linen
- hosiery products
- goods in aerosol packaging
- audio/video cassettes, discs for laser reading systems with recording
- products made of natural and synthetic hair (wigs)
- baby products (diapers, pacifiers, feeding bottles, etc.)
- manicure and pedicure tools (scissors, nail files, etc.)
(List with amendments made in accordance with Resolutions of the Cabinet of Ministers No. 1173 dated 07.12.2005. Pillows, mattress toppers, bed linen, throws, blankets, and other bedding items belong to the category "Sewn and knitted items".)
Important! Please note that our online store sells both original products and Chinese-made items, replicas, and copies of good and medium quality. The price for this product is formed according to the average cost in online stores across Ukraine, which fully corresponds to the quality of this product. You can purchase this product via cash on delivery, giving you the opportunity to inspect and test the item at the Nova Poshta branch. If you have paid for and collected your parcel from the Nova Poshta branch, according to current legislation and Nova Poshta's internal rules, you agree to the completeness and quality of the ordered product. Referring to the above, objections regarding the quality and completeness of the purchased item will not be accepted (except for factory defects that can be clearly identified).
Return (Exchange) Terms and Method
Returns and exchanges of goods are possible within 14 days after receipt by the buyer.
Return shipping of goods is paid by the buyer.
Contacts:
+38095-80-62-486 (Viber, Telegram, WhatsApp)
Terms for Returning Goods of Proper Quality
The full order amount is refunded to the buyer's card upon receipt of the goods by the company, or sent via Nova Poshta (shipping at the recipient's expense).
According to the Law "On Consumer Rights Protection", the company may refuse to exchange or refund non-defective goods if they belong to the categories specified in the current List of Non-Food Goods of Proper Quality Not Subject to Return and Exchange.
Terms for Returning Goods of Inadequate Quality
What are the steps taken by store staff regarding the exchange of defective goods? Store staff will inspect the product in your presence at the store or upon receiving it by mail (if the product was shipped back by mail). If it is indeed in non-working condition or has factory defects, they will exchange it for a product of similar brand (model, article number, modification) of proper quality, offer a replacement for another product chosen by the buyer, or refund the money for the product itself within three business days from the date of inspection. Shipping of the product in case of carrier dispatch is paid by the buyer.